Salesforce has long been the system that unifies customer data across sales, service, and marketing. That foundation still matters. But visibility is no longer the finish line. Execution is.
With Agentforce, Salesforce moves beyond workflows into autonomous execution. It can understand context, make decisions, and take action across your business.
Airo is among the world’s first partners bringing this into production, including early implementations in IT service management. We don’t experiment with agentic AI. We operationalize it.
Agentforce is powerful in theory. It becomes valuable only when it is grounded in your enterprise. Airo brings this together through three critical layers:
Airo moves you from "suggested text" to "completed work" by unifying the reasoning, intelligence, and process layers.
Agentforce: The autonomous "brain" that reasons through context to trigger business actions.
Einstein AI: The foundational layer providing predictive insights and generative data.
IT Service Center: The governed framework for enterprise-grade incident and request management.
We connect your front-office clouds to ensure every customer touchpoint is an opportunity for conversion.
Sales Cloud: A central engine for pipeline management and automated guided selling.
Marketing Cloud: A journey orchestration platform for personalized, real-time engagement.
Experience Cloud: Branded digital portals that extend your Salesforce data to partners and customers.
We solve the "silo problem" by ensuring your AI agents can work across your entire enterprise stack.
ActionHub: Airo’s proprietary engine connecting Salesforce to backend ERPs like SAP and D365.
Cadalys: Native Salesforce apps that extend the platform into a full operational ITSM/ESM environment. Cross-Platform Orchestration: The logic layer that ensures workflows don't stop at the CRM boundary.
A major electric power and broadband provider, faced a material operational risk when its legacy Cloud ITSM platform announced a sunset.
A large enterprise struggled with a legacy employee portal that functioned only as a static directory, forcing staff to switch between multiple systems for routine tasks.
A global organization faced business delays due to a fragmented, manual process for handling audit and compliance requests.
improvement in mean time to resolve through Agentforce-powered service operations
gain in fulfiller productivity by eliminating manual ticket routing and summarization
reduction in internal support costs through intent-driven self-service
compliance response time through automated workflow orchestration
