D365 CRM Solution Architect

Key Job Details

Location : Hybrid

Level : Senior

Employment type : Full Time

Apply

Role Summary

We are seeking a highly skilled and experienced Technical/Solution Architect to lead the design, development, and implementation of solutions within the Microsoft Dynamics 365 Customer
Engagement (D365 CE) and Power Platform ecosystems. This role requires deep expertise in
customizing D365 CE, architecting robust data models using Dataverse, and integrating the platform
with other enterprise systems to meet complex business needs.

Experience:

10+ Years

Qualification:

Bachelor’s degree in computer science, software development, engineering, or a related technical field
B.Tech/B.E. in Any Specialization

Location:

Hybrid (Gurgaon/Noida/Pune/Mumbai/Bangalore)

Key Responsibilities

Solution Architecture Design: Design comprehensive, scalable, and secure technical solutions utilizing D365 CE, Power Platform (Power Apps, Power Automate, Power BI), and Dataverseto meet specified business requirements.
Customization and Development Leadership: Guide and oversee hands-on development efforts for customizations and extensions within D365, including C# Plugins, Custom APIs, JavaScript, Business Rules, Actions, and Ribbon customizations.
Integration Strategy: Define integration patterns and architect API-based communication strategies between D365 CE and external systems, ensuring data integrity and real-time
synchronization.
Technical Expertise ; Mentorship: Serve as the subject matter expert (SME) for the D365/Power Platform technology stack, providing technical leadership and mentorship to
junior developers and team members.
Emerging Technologies: Design and implement solutions involving Omnichannel for Dynamics 365 and chatbot technologies using Power Virtual Agents (PVA) or Microsoft Copilot Studio.
Data Management: Plan and execute data migration strategies using tools such as SSIS, KingswaySoft, and Dataflows, ensuring clean and accurate transfer of data.
Stakeholder Collaboration: Work closely with business analysts, project managers, and stakeholders to translate functional requirements into technical specifications and solution designs.

Required Skills & Qualifications

Experience: Minimum of 6+ years of experience working with Microsoft Dynamics CRM/D365
Customer Engagement, with at least 3 years in a Solution Architect or Technical Lead capacity.

Responsibilities

Perform technical analysis of legacy applications, workflows, and integrations, and map them to Dynamics 365 and Power Platform.
Customize and develop components in D365 including Plugins, Custom APIs, JavaScript,
Business Rules, Actions, and Ribbon customizations.
Configure Customer Service, Omnichannel, chat, routing, and bot integrations.
Design and build Power Automate flows and Dataverse architecture.
Develop integrations using REST APIs, Custom Connectors, Logic Apps/Power Automate.
Build and configure Power Pages for self-service and portal capabilities.
Lead data migration activities including ETL, mapping, transformation, and validation.
Support SIT/UAT, production deployment, and environment movement.

Skills Required

Hands-on experience in Dynamics 365 Customer Engagement, Power Platform, and
Datavers
Strong expertise in C# Plugins, JavaScript, Custom APIs, and Power Automate.
Experience with Omnichannel and chatbot technologies (PVA/Copilot Studio).
Good understanding of integration patterns and API-based communication.
Experience with data migration tools (SSIS, KingswaySoft, Dataflows).
Power Pages, PCF development.
Knowledge of ticketing, service management, or workflow-driven systems.

Core Platform Skills:

Strong expertise in D365 CE applications (Sales, Service, Marketing).
Deep understanding and practical experience with the Power Platform (Model-Driven and Canvas Apps, Power Automate).
Proficiency in data modeling and management within Dataverse (Common Data Service)

Development Skills:

Expertise in C# Plugins, Custom APIs, and client-side scripting (JavaScript).
Experience with other customization tools: Business Rules, Actions, and Ribbon Workbench.
Strong background in Power Automate for building complex business process automations.

Integration & Data:

Solid understanding of integration patterns (API-based, synchronous/asynchronous).
Experience with data migration and integration tools like SSIS, KingswaySoft, or native Dataverse Dataflows.

Specialized Experience:

Hands-on experience with Omnichannel for D365 CE.
Familiarity with chatbot development platforms like Power Virtual Agents or Copilot Studio.

Cultural Fit

Self-governed: You don’t just understand your responsibility – you understand how your work creates an impact and how important it is.
Driven: You are self-driven, hard-working and take pride in your work.
Collaborative: You see yourself as an essential part of a team and where your contribution is equally as important as the other team members.
Creative: You are creative and can think out of the box.

Why You Will Love Working at AiRo

Excellent working environment
Interesting and challenging assignments
The chance to further develop your skills

Key Job Details

Role : D365 CRM Solution Architect

Location : Hybrid

Level : Senior

Employment type : Full Time

Apply

Role Summary

Experience:

10+ Years

Qualification:

Bachelor’s degree in computer science, software development, engineering, or a related technical field
B.Tech/B.E. in Any Specialization

Location:

Hybrid (Gurgaon/Noida/Pune/Mumbai/Bangalore)

Key Responsibilities

Solution Architecture Design: Design comprehensive, scalable, and secure technical solutions utilizing D365 CE, Power Platform (Power Apps, Power Automate, Power BI), and Dataverseto meet specified business requirements.
Customization and Development Leadership: Guide and oversee hands-on development efforts for customizations and extensions within D365, including C# Plugins, Custom APIs, JavaScript, Business Rules, Actions, and Ribbon customizations.
Integration Strategy: Define integration patterns and architect API-based communication strategies between D365 CE and external systems, ensuring data integrity and real-time
synchronization.
Technical Expertise ; Mentorship: Serve as the subject matter expert (SME) for the D365/Power Platform technology stack, providing technical leadership and mentorship to
junior developers and team members.
Emerging Technologies: Design and implement solutions involving Omnichannel for Dynamics 365 and chatbot technologies using Power Virtual Agents (PVA) or Microsoft Copilot Studio.
Data Management: Plan and execute data migration strategies using tools such as SSIS, KingswaySoft, and Dataflows, ensuring clean and accurate transfer of data.
Stakeholder Collaboration: Work closely with business analysts, project managers, and stakeholders to translate functional requirements into technical specifications and solution designs.

Required Skills & Qualifications

Experience: Minimum of 6+ years of experience working with Microsoft Dynamics CRM/D365
Customer Engagement, with at least 3 years in a Solution Architect or Technical Lead capacity.

Responsibilities

Perform technical analysis of legacy applications, workflows, and integrations, and map them to Dynamics 365 and Power Platform.
Customize and develop components in D365 including Plugins, Custom APIs, JavaScript,
Business Rules, Actions, and Ribbon customizations.
Configure Customer Service, Omnichannel, chat, routing, and bot integrations.
Design and build Power Automate flows and Dataverse architecture.
Develop integrations using REST APIs, Custom Connectors, Logic Apps/Power Automate.
Build and configure Power Pages for self-service and portal capabilities.
Lead data migration activities including ETL, mapping, transformation, and validation.
Support SIT/UAT, production deployment, and environment movement.

Skills Required

Hands-on experience in Dynamics 365 Customer Engagement, Power Platform, and
Datavers
Strong expertise in C# Plugins, JavaScript, Custom APIs, and Power Automate.
Experience with Omnichannel and chatbot technologies (PVA/Copilot Studio).
Good understanding of integration patterns and API-based communication.
Experience with data migration tools (SSIS, KingswaySoft, Dataflows).
Power Pages, PCF development.
Knowledge of ticketing, service management, or workflow-driven systems.

Core Platform Skills:

Strong expertise in D365 CE applications (Sales, Service, Marketing).
Deep understanding and practical experience with the Power Platform (Model-Driven and Canvas Apps, Power Automate).
Proficiency in data modeling and management within Dataverse (Common Data Service)

Development Skills:

Expertise in C# Plugins, Custom APIs, and client-side scripting (JavaScript).
Experience with other customization tools: Business Rules, Actions, and Ribbon Workbench.
Strong background in Power Automate for building complex business process automations.

Integration & Data:

Solid understanding of integration patterns (API-based, synchronous/asynchronous).
Experience with data migration and integration tools like SSIS, KingswaySoft, or native Dataverse Dataflows.

Specialized Experience:

Hands-on experience with Omnichannel for D365 CE.
Familiarity with chatbot development platforms like Power Virtual Agents or Copilot Studio.

Cultural Fit

Self-governed: You don’t just understand your responsibility – you understand how your work creates an impact and how important it is.
Driven: You are self-driven, hard-working and take pride in your work.
Collaborative: You see yourself as an essential part of a team and where your contribution is equally as important as the other team members.
Creative: You are creative and can think out of the box.

Why You Will Love Working at AiRo

Excellent working environment
Interesting and challenging assignments
The chance to further develop your skills

Explore who we are

We are an AI-age company

Mastering the art of possible

AI Stack

Cloud and Infrastructure

Premium Enterprise Applications

Platform and Accelerators

Our AI partners

Our cloud partners

Our data partners

Our Premium Enterprise Applications partner

Our cybersecurity partners

Immerse yourself in the Airo vibe

Explore how we make the future possible at Airo.

We are proud to be a certified Great Place to Work®.

Job openings

Airo in action

From our desk

Making global headlines

Let’s meet

Experience Level : Senior

Location : Hybrid