Job Description:

Position Summary

The IT Project Manager is responsible for the end-to-end management and delivery of technology
projects, ensuring they are completed on time, within scope, and on budget. The role requires a strong
focus on high-quality delivery, proactive risk management, and excellent communication with all
stakeholders.

Years Of experience:

• • • 7 to 13 years

Qualifications:

• • • Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.

Key Responsibilities:

Delivery and Timeliness

• Lead the planning, execution, and closing of IT projects, ensuring alignment with business objectives.
• Develop and manage detailed project plans, timelines, and budgets using appropriate project
  management tools (e.g., Jira, MS Project).
• Monitor project progress and performance, making adjustments as necessary to maintain
  project momentum and meet deadlines.
• Coordinate internal resources and third-party vendors for the flawless execution of multiple
  projects.
• Ensure timely delivery of project milestones and final deliverables to the required quality
  standards.

Quality Management

• Implement quality assurance processes, including testing and validation, to ensure the final product meets functional and performance requirements.
• Conduct regular reviews and feedback sessions with the project team and stakeholders to ensure quality throughout the project lifecycle.

Risk and Issue Management

• Proactively identify, assess, and prioritize potential project risks and issues.
• Develop and implement mitigation and contingency plans to minimize the impact of risks on project delivery.
• Act as the primary point of contact for resolving roadblocks and escalating issues to senior management when necessary.
• Track and manage changes to the project scope, schedule, and cost using appropriate verification techniques.

Stakeholder Management

• Serve as the primary liaison between technical teams, senior leadership, business units, and
  external partners.
• Establish and maintain strong working relationships with all stakeholders, ensuring their expectations are managed and met.
• Provide clear, concise, and regular status reports and updates on project progress, risks, and dependencies.
• Facilitate regular meetings to ensure all stakeholders are informed and aligned with project
  goals.

Leadership and Team Coordination

• • Lead and motivate project teams, fostering a collaborative and productive work environment.
  • Define roles and responsibilities and manage task assignments for team members.
  • Coach and mentor team members, helping to resolve conflicts and remove obstacles.

ITSM Advantage

• • • Prior experience with IT Service Management (ITSM) technologies and processes is a distinct
      advantage.
    • Familiarity with ITSM toolsets (e.g., ServiceNow, Jira Service Management) and best practices (e.g., ITIL framework).
    • Experience overseeing projects that involve service desk setup, process automation, or other IT service delivery enhancements.